![]() It was an all inclusive basis, but the food was terrible, plates and glasses dirty, room in a basement with threadbare sheets and towels, and cockroches on the floor. To cut a long story short, the hotel they booked us in was not good and not as described. They arranged easyjet flights and an all inclusive hotel in Crete - Club Lyda for 11 nights. The booking process on the phone before we travelled took ages, but was otherwise ok. My family and I are just back from a holiday booked through Teletext holidays. should really do an emergency process review as how many people has this affected?. Clearly a break in your access one system so i am told. As you will ask my reference is TT212700 my contact number is on the booking ref. Plus you haven't updated my address even though i called months ago to do so. And when called you still say i'm flying on an imaginary flight that isn't on gatwicks site, i will be taking to many mediums of social sites, press etc as this is unreal when paying thousands of pounds. I have a major issue with flights not being the same on my confirmation email as on the carrier "olympic holidays" site, they say they sent you (teletext holodays" correspondance detailing the flight change yet you still haven't updated!!!!!. I am utterly disgusted with your so called "customer service department". AVOID!!! I AM NOT STOPING HERE, I AM GOING ALL THE WAY.What an absolute joke teletext (TRULY TRAVEL) are still had no contact from anyone about my complaint even though they responded on this forum!!!!!. Oh and the refund will take 3-4 business days. I was called today and was told that they would be performing refund of £1,281.00.but will be keeping the £300.00 deposit?!?!?! No compensation, no goodwill gestures, not even £1 off discount offered! Genuinely couldn't care less. ![]() Still in t shirt and shorts with no place to sleep. HAVENT MANAGED TO SPEAK TO SOMEONE YET BUT WILL BE TAKING A CLAIM OUT AGAINST THEM AND I URGE YOU TO AVOID!!! HOPEFULLY I GET HOME BUT WILL HOLD TELETEXT PERSONALLY RESPONSIBLE IF I LOSE MY JOB AND CANT FEED MY FAMILY!!! JOKE!!!!!ģ0/06 - To follow up.on yesterday's events.I am still in London with no means to get home. IT MAKES ME LAUGH HOW EVERY NEGATIVE REVIEW IS "PLEASE GET IN TOUCH, WE WANT TO HELP" WHEN I NEEDED HELP TODAY AND THERE WAS NONE. I WAS SUPPOSED TO GET A CALL FROM MANAGEMENT TONIGHT BUT RECEIVED NONE!!! MY LIFE IS IN QUESTION BECAUSE OF THIS COMPANY. I WILL MISS AN IMPORTANT BOARD MEETING ON MONDAY IN MY JOB AND MAY EVEN LOSE MY JOB. I CANT BOOK A HOTEL BECAUSE I AM OVERDRAWN AND MY FRIENDS CANT LEND ME MONEY BECAUSE IT WOULD COST THEM £600 TO EVEN GET ME OUT OF MY OVERDRAFT. I AM IN LONDON IN A T SHIRT AND SHORTS AND CANNOT GET HOME. I AM NOW £660 OVERDRAWN AND MY BANK CANT DO ANYTHING. I said, no i have spoken to manager and he said finance department would not claim.I then stupudly paid the deposit again to try and get it straight but 24 hours later THEY DID CLAIM THE MONEY!!! Instead of the full holiday balance of 1581 leaving my account.1851 (300 more than thw actual price) has left my account. I rang my bank to tell of situation and they agreed to put a temporary reversal and give me full money back on the basis they wouldnt claim for it (if they did I would be stuffed). ![]() They accepted it was a "technical error". now I dont know how many people can afford to let £1,581.00 go for 3 days.but I cant. He even said to me "Please confirm you authorise £300" to which I answered yes.I then get a call 45 minutes later saying that I had successfully PAID IN FULL!! I said no I havent it was £300 to which she said "Ok no worries we will get it refunded and it will be in your account in 3 days". ![]() They told me for 3 of us that it was £300 deposit (£100 each but all on my card) and made me type my card details into phone. My friends advised me to book as they book every year and are "cheaper" (turns out they are £50 more expensive than other online companies) but I went for it. ![]()
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