![]() With Industries CPQ logic engines, you are able to configure rules to enforce a feasible selection of products and services based on exclusions & dependencies, validations & constraints, and rules & filters. Guided solutions configuration enables the CPQ process to guide front-line reps through the necessary actions and steps to collect and communicate the information required in the configure price quote process. The pricing functionality offered in Industries CPQ improves the win rate, sales productivity, revenue per order, and average order value while simultaneously reducing the deal closure time and time to respond. Industries CPQ also enables pricing approvals based on defined thresholds and gives the option to alter pricing using promotions and discounts as well as price overrides. Prices can be calculated based on different groups and channels, usage of services, and the configuration of a specific product. Pricing management in Industries CPQ has amazing capabilities to ensure a price is produced quickly and accurately. Industries CPQ enables the prompt creation of accurate, complete quotes to parties with a vested interest either internally or from a self-serve portal. Quote management is the backbone of Industries CPQ allowing businesses to improve sales productivity, win rate, and customer satisfaction while also reducing quoting errors, quote creation time, and time to respond. The platform aims to address CPQ challenges such as: It offers a suite of tools to rapidly develop a customized CPQ process for enterprise businesses with industry-specific data models and features. Industries CPQ believes every quoting and order capture experience should and can be seamless. You may be thinking “wow, there are a lot of challenges for what on the surface looks like a straightforward task”. ![]() This personalization can range from storing details about a customer gathered from previous interactions to seeing the asset history of a customer, geographical information about a customer, and more. In order to satisfy customer needs every customer interaction needs to be seamless. Personalized experiences are what customers are expecting when interacting with businesses. Due to complex product configurations and system dependencies, these operations can be extended longer than needed resulting in a reduction in a business’s time to market and revenue leakage. The ability to implement a marketing campaign or new product offering in your enterprise product catalog with agility is tremendously valuable. Quickness is uber-important for business growth and staying competitive. A CPQ solution must leverage customer data to enforce rules on offers and pricing. However, making sure things are accurate can be problematic when necessary information such as customer details and service account information is absent. The accuracy of a quote or order is critical for customer satisfaction and ensuring the operational efficiency of your quoting process. ![]() Sales reps need the functionality in their CPQ system to efficiently handle these instances in an organized and seamless manner to avoid confusing and time-consuming manual data entry. In the context of the Telco and Utilities industry, B2B clients can require service for multiple service locations of various sizes. In older front office systems, this approval process can be inefficient, laborious, and lack integration with the overall quoting process leading to a decrease in efficiency and a possible loss of deals. Quotes often require approval processes when dealing with large clients. As a result, the learning curve and onboarding process becomes more time-consuming and raises the barrier to entry for these types of sales positions. As a result of complex business and product configuration processes, reps can easily become overwhelmed and frustrated resulting in a degraded sales performance.ĬPQ complexities can be caused by the manual enforcement of certain product rules, changes to systems to manually enter or gather information, time-consuming processes, poor user experience, and difficult product configuration processes. Several systems are required to facilitate the process and when they are not architected in an optimal way with standard operating procedures established there can be severe issues that bubble up to the front-line sales reps and customers.Ĭomplex and lengthy quoting processes can incur sub-optimal business efficiency and impact the bottom line. The CPQ and order capture process at an enterprise level can become very complex. ![]()
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